CARES Act Phase 3 Provider Relief Application
It has come to our attention that the HHS has released a new requirement. This requirement could possibly reflect any current or future pending distribution of funds associated to the Phase 3 applications. It is prudent that you complete and set up the necessary online enrollment through Optum Pay immediately.
An email with the subject title “Action Required: ACH Setup” may be in your inbox awaiting your attention. We have confirmed that his email is in fact from the HHS, not a scam and needs to be completed in a timely manner. It is your best interest to set up this Optum pay account with Optum bank ASAP. Funding that is pending will not be disbursed until this is completed.
Below you will find the context of the email. The link available will direct you to the Optum Bank enrollment to set up your Optum Pay account. Should you have any questions or need any assistance with this enrollment please feel free to contact us.
Your GPA Team
Dear Valued Provider:
Thank you for submitting your information to the Provider Relief Fund Application and Attestation Portal to be considered for payment. Based on the number of providers who applied, applicants’ reported operating revenues and operating expenses from patient care, and the availability of funds for Phase 3 add-on payments, your organization will receive an add-on payment. This add-on comes in addition to a baseline payment equaling 2% of patient care revenue.
The Department of Health and Human Services has contracted with UnitedHealth Group to deliver the funds via Automated Clearing House (ACH). The automated payments are sent via Optum Bank. Payments are sent to the group’s central billing office. All payments are made to provider billing organizations based on their Taxpayer Identification Numbers (TINs).In order to receive this payment, you’ll need to sign up for an Optum Pay account here. Before you start the enrollment process, please have the following on hand:
- Contact information (name, phone number and email address)
- Contact information for one or two individuals from your organization to support administration and oversight of your account
- Your organization’s banking information (routing number, account number and account type)
- Voided check or bank letter
- IRS Form W-9
Where can I find more information?
Please visit hhs.gov/providerrelief for Terms and Conditions and Frequently Asked Questions (FAQs). For additional information, please call the provider support line at (866) 569-3522; for TTY dial 711. Hours of operation are 7 a.m. to 10 p.m. Central Time, Monday through Friday. Service staff members are available to provide real-time technical assistance, as well as service and payment support.
Thank you for all you are doing to support and protect the American people during this difficult time.